Communications Supervisor (9-11 Dispatch)
Sturgis, SD
Full Time
Communications
Experienced
Meade County
Communications Supervisor
Department: Communications
Posting: #25-07
Posting Type: Internal & Open Announcement
Closing Date: Open Until Filled
Starting Wage: $29.12 hour - Non-Exempt
Wage Grade 19 - Full Time Position with Benefit Package
JOB SUMMARY
This position is responsible for supervising 911 communications operations.
MAJOR DUTIES
- Plans, manages, organizes, and directs the work of the 911 Dispatch Center.
- Manages dispatch center technological resources and communications equipment.
- Serves as liaison to local, county, state and federal agencies on matters related to emergency communications.
- Participates in the recruitment and selection process for new personnel; directs, supervises, evaluates, and disciplines personnel.
- Answers 911 emergency calls and enters information into the computer aided dispatch (CAD) system; dispatches information to appropriate agency and/or personnel.
- Provides pre-arrival instructions to callers, especially for emergency medical dispatch calls.
- Accurately answers and monitors multiple radio channels.
- Responds to after-hours emergency calls from the dispatch center and associate agencies regarding personnel or technology issues.
- Administers the computer aided dispatch software and other department computer programs; sets-up users and permissions; troubleshoots and resolves issues.
- Develops and updates protocols, policies, and procedures; establishes and implements departmental operations goals and policies.
- Enters, maintains, and updates records in state and national databases.
- Performs related duties.
- Knowledge of applicable federal, state, and local statutes and department policies and procedures.
- Knowledge of emergency telecommunication systems.
- Knowledge of the geography and road system of Meade County.
- Knowledge of management and leadership techniques and procedures.
- Knowledge of county personnel policies.
- Knowledge of the operation of radio and communications equipment.
- Skill in supervising and training others.
- Skill in the operation of standard office equipment.
- Skill in dealing with the public.
- Skill in interpersonal relations.
- Skill in maintaining records and preparing reports.
- Skill in problem solving.
- Skill in oral and written communication.
The Sheriff assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.
GUIDELINES
Guidelines include dispatch center policies and procedures, open records laws, and county and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY/SCOPE OF WORK
- The work consists of varied management, supervisory, and emergency dispatch duties. The unique nature of each emergency contributes to the complexity of the position.
- The purpose of this position is to supervise the activities of the 911 communications center. Successful performance contributes to the safety of life and property.
- Contacts are typically with co-workers, other county employees, elected and appointed officials, representatives of emergency response and law enforcement agencies, attorneys, and members of the general public.
- Contacts are typically to give or exchange information, resolve problems, motivate persons, justify matters, and provide services.
- The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light objects.
- The work is typically performed in an office.
This position has direct supervision Assistant Communications Supervisor and Communications Officer.
MINIMUM QUALIFICATIONS
- Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
- Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
- Possession of or ability to readily obtain a valid driver’s license issued by the State of South Dakota for the type of vehicle or equipment operated.
- Possession of or ability to readily obtain CJIS and NCIC certification.
- Possession of or ability to readily obtain appropriate CPR certification.
- Possession of or ability to readily obtain state emergency medical dispatch certification.
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